Returns & Exchanges

Track

Policy Statement

Return and Exchange Policy 

We are committed to providing high-quality pet products, and we want you to be completely satisfied with your purchase. If you have any concerns or are unsatisfied with your items, please contact us within 7 days of receiving your order. Here are the key details of our return and exchange policy:

Return Policy

  • Items must be unused and in their original packaging.
  • Please contact our customer service team within 7 days of receiving the items, providing the reason for the return.
  • Once we confirm and accept your return request, we will process a refund for your purchase.

Exchange Policy

  • If you receive items with quality issues or if they differ from your order, please contact our customer service team within 7 days, providing order information and relevant photos.
  • We will promptly process your exchange request to ensure you receive the items that meet your expectations.

Important Notes

  • Due to hygiene and safety reasons, certain items may not be eligible for return or exchange. Please carefully read the product descriptions before purchasing.
  • Customers are responsible for the return and exchange shipping costs unless it is due to a product quality issue or our mistake.

We strive to ensure your satisfaction with your shopping experience and aim to provide prompt, friendly, and professional service. Thank you for your understanding and support. If you have any questions or need assistance, feel free to contact our customer service team.